Choppy / Buffering / Frozen Playback
Is your video stopping intermittently or pixelated? Do you have a bad-quality video?
We recommend that you have at least a 5Mbps internet connection to stream screeners. You can test your connection speed by going to www.fast.com and running a speed test.
If your internet is at 5Mbps or higher and you are having issues, please follow the instructions to adjust the bit rate of your video:
- Start or play the screener.
- Locate and click on Auto at the bottom right of the player, next to the gear symbol.
- Click on a lower number or bitrate and see if the video quality is better.
- Keep trying each bitrate until the playback does not have any interruptions.
- If changing the bitrate does not improve your streaming experience, please contact us at support@visionmedia.com and we will be happy to assist you!
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