Decryption Key Error - AirPlay
Airplay is not supported through our platform. Third-party mirroring/casting apps are also not supported. "Decryption Key Error" or "DRM Error" usually occurs if you attempt to AirPlay or stream to an unsupported monitor/screen. Apple only supports playback on internal monitors or through HDCP (High-bandwidth Digital Content Protection) compatible monitors. If you are not using AirPlay, but are connected to an external monitor, please try the troubleshooting steps below:- Disconnect External Display. Disconnect your computer from any external monitors or TVs and try playing the TV show or movie again. If your issue is resolved, this is a good indication that your external TV screen, monitor, or HDMI cable does not support HDCP.
- Remove "Mirroring" Software. Due to DRM Security, third-party apps used to mirror or cast to the TV are not supported. Please disable these apps or functions to stream.
- Restart your computer. Completely shut down the computer or reboot your system. Log in and try to stream screeners.
For a better streaming experience, please check to see if your system meets the minimum requirements for streaming content.
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