If you are experiencing any playback issues, please confirm that your system meets the minimum requirements for streaming.
This article contains the following topics:
- If you are experiencing no audio
- If you are experiencing no video
- Check to make sure your browser, device, and/or speakers, are not on mute.
- Check your volume settings to ensure the sound is loud enough or at a good level for streaming.
- Check your audio output settings. Confirm that the sound, from the content being streamed on our platform, is transmitting to the correct device.
No Video (Black Screen)
- We recommend that you have at least a 5Mbps internet connection to stream screeners. You can test your connection speed by going to www.fast.com.
- If your connection is less than 5Mbps or the number (#Mbps) fluctuates, please check your network or internet connection. You will need a stable internet connection for streaming.
- If your connection is at 5Mbps or higher, please try these troubleshooting steps.
If none of the above has resolved your issue, your system could be interfering with DRM protection laws. For further troubleshooting, please contact us at support@visionmedia.com.