"License Request Failed" Error
When trying to play the film I get a License Request Failed error. Why?
If you receive the "License Request Failed" error message when attempting to stream screeners, your system is most likely not compatible with DRM protection and security. You may need to ensure both your browser is on the latest version and that your operating system (Windows or Mac) has all its updates installed.
- If you do not meet the minimum system requirements, your device will not be compatible with our platform. If you happen to log in to our platform from an unsupported device, you may not have the best streaming quality or experience. Please see our playback options and minimum system requirements to ensure you are able to view screeners on our platform.
- If your system is already updated or meets all requirements for streaming, but you are still having issues please contact us by live chat or email us at support@visionmedia.com. Please include the error code you are receiving or a screenshot of the error code to help expedite troubleshooting.
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