FAQ (Frequently Asked Questions)
How do I unlock my account?
This article contains the following topics: Account locked due to incorrect 2FA attempts Account locked due to incorrect password attempts Account locked due to incorrect 2FA attempts We will need to assist you further and check your phone number on ...
Why is my PIN or name on the video?
For the security of the screener, the studio may have requested that a unique watermark be placed on the digital content to prevent any unwanted duplication.
Can I share my credentials?
Do not share or discuss your login credentials with anyone. Due to anti-piracy laws and restrictions, all titles available to you are uniquely licensed and watermarked for your account. Our content is secured, under copyright protection and DRM laws. ...
What is my site ID?
A site ID is a numerical code, required along with your login credentials, in order to access screening events via the Screeners App. You can locate your site ID in the top right-hand corner of the website. If you are unsure of the website URL, ...
Why is my Apple TV not activating?
Question The website says "Activation Successful" but my TV is gets an error message, "Could not verify activation code. The device is not valid. Please re-authorize this device to log in". Why is my Apple TV not activating? Answer We were made aware ...
Why are the video player controls distorted?
The video player controls might appear distorted, enlarged (zoomed in), or is missing certain options if the web page fails to sync or load correctly (potentially due to recent changes). Hard Refresh Performing a hard refresh (while on the site) is ...
What are the System Requirements for streaming?
We support viewing on the following platforms: Web Browsers via laptop or desktop computer Apple TV All 4k models and Apple TV 4th gen or higher (Find out which Apple TV you have) iOS App Roku Channel (only the current and immediate previous models ...
Why is the screener missing or no content available?
If you are logged in and not seeing the film you received an invitation for, please check the emails you received. You may have been sent separate credentials. If you are in the correct account, please reach out to us by live chat (during support ...