How do I unlock my account?
This article contains the following topics:
- Account locked due to incorrect 2FA attempts
- Account locked due to incorrect password attempts
- If you have entered an incorrect password too many times, the system will automatically lock your account and ask that you set a new password. Please check your inbox for a password reset email. You may also go to the site (link in your invitation email) and click on "Forgot password?" and the email address (same one the invitation was sent to).
- If you have already reset your password but are still having issues logging in, please contact support through our live chat (during support hours) or email us at support@visionmedia.com.
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